Skip to content
Language
    Our DNA

    We inspire and influence human behaviour

    It’s the unique CPM approach that makes us different. We bring ideas to life with commitment, energy and positivity.

    We care

    At CPM, we’re committed to making your vision a reality. We work hard behind the scenes to get the job done.

    We’re curious

    We believe in endless possibilities, and we shoot for the stars. Our insatiable curiosity will drive your business forward.

    We achieve together

    We create our solutions through teamwork and collaboration. CPM people work together to get results.

    We’re people people

    Meet our leadership team

    Find out more about the people who make up our successful leadership team. They’re a unique set of individuals with one thing in common; they’re all trusted, committed, engaged and determined to succeed. 

    Mike Hughes

    Group CEO

    Making sure we are focussed on doing the things that will make the biggest difference to our clients and fixing the stuff that didn’t get fixed before! Loves rugby, Islay whisky, wine and CrossFit.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Mark Ridler

    Group CFO

    Abacus whizz, negotiating specialist, financial referee and master in figuring out what doesn’t add up.
    Loves walking the children, getting the dog to do its homework, summertime and Speyside Whiskies.

    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Lydik Grynfeltt

    Group Chief People Officer

    Loves riding his motorbike, cooking recipes from around the world, travelling, Asian cultures, reading, sweating at sport, his two cats and his wife and two daughters.

    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Nick Jones

    Group COO

    From strategy to innovation & implementation, making our services relevant, effective & efficient.
    Loves the outdoors and all that goes with it

    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Lorraine Butler

    CEO CPM UK & CPM Ireland

    Leading a team of great people, to deliver great results for great brands. Loves: Continuous improvement. My family. Good food, good wine, good company and a good run to balance it out!
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Jim McGlynn

    Group CTO

    Leading our global IT operation to deliver innovative, secure, reliable IT services for our customers. Loves rugby, golf, skiing, old cars and spending time with friends and family.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Pierpaolo Bertocco

    MD CPM Italy

    Bringing together vision and pragmatism, openness and focus to manage growth and expansion. Proud father, loves sport, meeting friends and enjoying family time whenever he can.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Steve Mounty

    MD Data Science

    Leading our insight and technology driven resource deployment solutions using leading edge techniques that create the best possible ROI for our clients. Loves mountain biking, skiing, annoying the kids and travelling.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Bastiaan van Houten

    MD, CPM Benelux

    Inspiring great talents to grow, shine, add value and innovate. Loves spending time with family and friends, travelling, sport and becoming a marathoner.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Colin Clark

    MD, CPM International Contact Centres

    Leading a brilliant team of CX specialists, delivering boutique and boundaryless Contact Centre solutions on behalf of our clients. Loves adventures with the family, coffee, Crossfit & Triathlon.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Veronique Motte

    President & CEO, CPM France

    Leading the French team - mixing strong commitment , business oriented focus and sense of humour with a friendly atmosphere. Love my two daughters, nature, laughing , all that is new and people.
    linkdin
    bottom-errow
    team-image-icon

    TAP FOR MY PROFILE

    Our responsibilities

    We are socially responsible

    CPM is committed to long-term corporate social responsibility. We believe in making a positive difference in people’s lives and the communities in which we operate. We’re serious about our DNA, our company culture and the world that we contribute to.

    Click here to read the CPM Corporate Social Responsibility Review 2020/21

    CPM is a part of the Omnicom Group, click here to read the latest CSR policy.

    Community

    CPM always has and always will support the community around us. This promise manifests itself in a variety of forms from encouraging sport, health and fitness to education and active environmental support.

    Diversity, equity and inclusion

    Our workplace culture promotes inclusion, diversity and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.

    Environment

    CPM operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is a key element of our commitment to continuous innovation.

    Governance

    Whether we are representing our clients or ourselves, CPM maintains the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.

    Our global network

    Click on the map for more information on your local office
    Our achievements

    Awards and accreditations

    CPM has received many prestigious accolades, along with all the accreditations you’d expect from a prominent agency. Our reputation as a good employer has received special recognition, along with our work in diversity and inclusion.

    The CPM evolution

    Our story

    Our mission is to remain at the leading edge of innovation in this ever-changing industry. We’re always ready to diversify into new markets and capitalise on developing technologies.

    1936
    A small company was established offering ‘salesmen for hire’ in FMCG, Pharmaceutical, Government and Utilities
    1964
    Post-war, turnover reaches £100k
    1985
    CPM accelerate to the Number 1 spot for field sales
    1990's
    CPM acquires its first Telemarketing Contact Centre
    1994
    CPM Australia office opens
    1997
    European expansion across 8 markets
    2004
    CPM Barcelona Contact Centres opens as an EMEA multi-lingual hub
    2008
    CPM start expansion in Asia
    2016
    CPM launch Axis, insight & technology consulting divison
    2018
    CPM launch *shopt, an app created to be a virtual rep for brands
    2021

    CPM International Contact Centre opens a new multilingual hub in Bratislava

    2023

    Launch one CPM brand powered by liquid